Total Quality Management
Sneha Gondhale Total quality management (TQM) is a management approach built on continuously improving product and process quality. It rests on the belief that quality is everyone’s responsibility, not just one department’s, so maintaining consistency and quality requires input and buy-in from the whole organization.
Common TQM practices and systems include:
- Cross-functional product design
- Process management
- Supplier quality management
- Customer involvement
- Information and feedback
- Committed leadership
- Strategic planning
- Cross-functional training
- Employee involvement