Crisis Management

Crisis management is the process organizations use to minimize the damage from a crisis, or ideally, head one off before it fully materializes. More precisely, it’s how an organization responds to a disruptive, unexpected event that threatens to harm either the business itself or the people who depend on it.

As researchers have put it, crisis management is essentially the set of organizational activities aimed at picking up on, and properly evaluating, the early warning signs of a potential crisis (Mitroff and Pearson, 1993; Mitroff and Alpaslan, 2003; Paraskevas, 2006; Sahin, Ulubeyli, and Kazaz, 2015).

A core part of the process involves setting clear goals and objectives, particularly during the phase where the crisis is actually unfolding.